Tallinn apartment rental for 6

Communication tips for an apartment rental company (20 years of experience)

The communication layer depends a little bit on the size of the company and is very important.

1 Family business size where you manage 5-10 apartments and work together with your spouse/partner/friend etc. If you discuss all the matters that happened during the day in the evening most likely all are in the loop so no need to worry.

2 Any operation which involves more than 2 workers and 10 apartments. You have to ensure that all have the information and whenever another shift comes to work they have all the information concerning promises given to clients, and issues in the apartments which come through the cleaning personnel and client information. The ideal situation is when both client information and cleaning feedback from the cleaning checklists comes to one place and can be reacted upon swiftly.

The must haves:

Cleaners check-lists in real time and with multimedia

Central communication platform which brings together all the information from different channels in one place.

Communication with property owners. If you manage properties for owners you have to keep them in the loop both about the sales and what happens within the apartment (things that need fixing or upgrade etc.)

Public relations within your community and neighbors (be friendly and react swiftly to misbehaving clients who do not respect silent hours in the evening) this is important both for your business and the image of the apartment rental industry globally.

Quality control communication layer. Congregate feedback from client feedback about cleaning and appliances. You have to have a system to check the cleaning quality in real time and give instant feedback to the cleaning personnel before the client arrives, this will ensure high satisfaction rate both with your clients and your cleaning people and you will have a mechanism to filter out the “bad apples”. The most useful feedback for the cleaning is straight after the cleaner has finished where he/she can see the areas which need to be improved. Be friendly, do not attack the person explain then improve then forget and go forward.