Recently I was curious what kind of reviews AirBnB was getting as an app and then I stumbled on TrustPilot where I found 3859 reviews and 75% were “bad”
Then checked the other competitor Booking.com and found out that their reviews on TrustPilot are better, still “bad” but 30% were bad and 50% were excellent. I guess this is due to the better customer service on behalf of Booking.com.
Booking.com and AirBnB neither of the companies seem to care to answer to those disgruntled clients or maybe it is because they will have to pay to answer !?